After completing the Pre-Course Package and attending the accompanying workshops, the new recruits will be fully equipped to join the 7-week Induction Training on Safety as well as Inflight Service.
It is a Flight Attendant's primary role to help ensure the safety and security of the passengers inflight. To prepare them for this, a comprehensive Safety Training covering aircraft safety procedures, operation of emergency equipment eg. oxygen bottles, general fire fighting and first aid knowledge and skills culminating in a stringent assessment ensures a trainee's competency.
The Flight Attendant needs to deliver the Cathay Pacific style of service that is straight from the heart. Thus the Inflight Service Training, aside from developing technical competence, also helps trainees learn how to treat all passengers with the same genuine warmth that they would like to receive themselves, anticipate passengers' needs and offer service complemented by professional service language.
Throughout the Induction Training Programme, the trainees are encouraged to apply the learning by demonstrating good grooming and deportment habits, practising the service concepts and proper etiquette in their everyday interactions with their classmates and other Cathay Pacific Staff.
To support building an attitude of service excellence in the new Flight Attendant, a variety of training methods are used. These include e-learning for continuous development, experiential learning exercises to raise self awareness, and to build skill and competence. To polish interactive skills, a strong emphasis is given on role plays, hands-on practice and simulation practicals in the mock-up. Before being allowed to fly on their own, trainees are given a coaching flight wherein they are assigned to partner with an experienced crew member.
The training facilities are designed to provide an environment conducive to learning. From computer and projector facilities in all classrooms, language labs and an outdoor space for experiential learning to aircraft cabin mock-ups with CCTV and monitors that allow learners full coverage of activities throughout the mock-up
To help the trainees achieve their potential are the trainers; a group of experienced Cabin Crew committed to providing learning and coaching support throughout the courses. While the aim is to help each trainee succeed, this can only be achieved with the full commitment of each trainee to their own learning. As a result, the overall training approach is designed with the purpose of motivating and bringing out the best in each trainee.